Product Information
Each item is handmade in a community studio in Brooklyn, New York, and requires 4–6 weeks to complete. Please note that slight variations in size, shape, and finish are to be expected, reflecting the uniqueness of each handmade piece.
Shipping
Orders are processed and shipped within 2–3 business days of receiving payment. During the initial days of a collection launch, processing times may be longer due to higher order volumes; please allow up to a week for processing. All items are shipped via USPS Ground Advantage or UPS Ground Saver. Domestic delivery typically takes 2–5 business days from the date of shipment. International delivery times vary and may take several weeks. A tracking number and confirmation email will be sent upon shipment.
If you prefer USPS Priority Mail, please email sfuceramics@gmail.com with your order number after checkout. We will invoice you for any additional shipping costs.
Fu Ceramics is not responsible for lost or stolen packages.
Refunds and Exchanges
All sales are final, and orders cannot be refunded or exchanged. If your item arrives damaged, please email a photo of the broken item to sfuceramics@gmail.com, and we will assist you.